The easiest way to order from us is to purchase via our website using a credit card (Visa or Mastercard) or PayPal. Once you have processed your order online, you will receive an email confirming that the order and payment have been received.
We are also happy to take orders over the phone or via email if preferred. Payment for manual orders can be made by credit card (Visa or Mastercard).
To process an order manually, please contact us directly with details of your order, preferred payment method, your shipping address, email address, and phone number.
Email: admin@hbbeauty.studio
Phone: 0428 687 628
We want to keep shipping costs down for you as much as possible so we offer a flat rate of $15.00 for all orders under $200. Spend over $200 and shipping is on us! Please note that this applies to Australian orders only.
Selected items are excluded from this FREE shipping.
Whilst we work super quickly to pack your order, we are located in rural QLD so please be aware that freight times can vary.
At HB we would like our customers to feel confident in ordering with us online. With this in mind, our returns policy is as follows:
Should you feel the item ordered is not right for you, we are happy to exchange, provide a store credit, or a full refund.
- Please ensure a returns form has been completed and placed in packaging alongside any returns/exchanged items.
- For a refund, you need to contact us and return the item to us within 7 days of receiving it. This applies to full price items only. No refunds on sale items.
- Any returned item must be in perfect condition (unused & unworn), with no damage to the item or the packaging. We reserve the right to decline returns if the item does not
meet these conditions. - You are responsible for cost of returns.
- We recommend you use
registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us. - Shipping charges will be refunded only if the returned item is faulty or damaged.
- Any store credits issued will be valid for 3 months.
- Refunds or store credits are only processed once the original item has been returned to us.
- All items must be returned at the expense of the customer.
Ph: 0428 687 628
Email: admin@hbbeauty.studio
Download HB Beauty Returns Form
At HB we endeavour to make sure that all products shown on our site are in stock, and that pricing is true and correct.
If an item on the site is showing out of stock, we will do our best to order it in if requested. Delivery time frames will be clearly communicated, and we will not process the payment until we can confirm the item is ready for dispatch.
Pre-Orders can be made when an item is out of stock, a 50% deposit is requested upon confirmation of order and the balance before delivery. To arrange for a pre-order of an out of stock item, please get in touch:
Email: admin@hbbeauty.studio
Phone: 0428 687 628